Grievance Procedure under The Americans with Disabilities Act

Town of Osgood, Indiana

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Town of Osgood. The Town of Osgood's Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be submitted using the online form or in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Steve Wilhoit
14 7 W. Ripley Street
Osgood, Indiana 47037
812-689-3839

Within 15 calendar days after receipt of the complaint, Steve Wilhoit or his designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Steve Wilhoit or his designee will respond in writing, and when appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the Town of Osgood and offer options for substantive resolution of the complaint.

If the response by Steve Wilhoit or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Town Council or designee.

Within 15 calendar days after receipt of the appeal, the Town Council or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, Town Council or designee will respond in writing, and, when appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Steve Wilhoit or his designee, appeals to Town Council or designee, and responses from these two offices will be retained by the Town of Osgood for at least three years.

Osgood Town Hall	Osgood Street Utilities	Osgood Water Plant	Ripley Co. Sheriff
Monday - Friday	Monday - Friday		24/7/365
8:30 am - 12:00 pm	7:30 am - 11:30 am	812-689-4324	Emergencies - 911
1:00 pm - 4:00 pm	12:00 pm - 4:00 pm		Non Emergencies:
812-689-4240	812-689-3839		812-689-5555
After 4 PM Leave Message	After 4 PM Leave Message		Street Department will be Dispatched Out

Osgood Utilities can now be reached 24-7-365, after hours and weekends for gas leaks, water leaks, sewer backups, etc. Simply call 812-689-0178 for a live dispatcher to get the service you need.